**PLEASE BE AWARE WE DO NOT PRESCRIBE ANY NARCOTICS FOR LONG TERM CHRONIC USE** 

Clinic hours are 9:00 AM to 4:00 PM Monday to Friday.  Closing times may vary dependent upon the doctor reaching his/her limit of patients. 

NO SHOW POLICY:

• 24 hours’ cancellation notice is required, or patient will be charged for a missed visit.

• Current uninsured service fees for missed appointments are posted in the office, and on the website. Fees for all uninsured services are subject to change.

APPOINTMENTS:

• Please try to focus on your main problem. Our doctors do their best to handle all your medical concerns efficiently in the 15 minutes provided per consultation. However, certain complaints require follow up appointments. 

• Please be prepared to return for follow up appointments at your doctor's medical discretion. Your doctor will focus on your main problem today, and if necessary, discuss plans for any other medical issues. 

• Complete physicals are not for everyone. Please ask your doctor what annual investigations are required. A head-to-toe complete physical takes 20-30 minutes, and it's recommended for patients with serious health conditions or who are elderly. The physical is often used to help triage/sort out problems, and often bloodwork or follow-up visit is required after a complete physical. 

MSP DOES NOT COVER ALL SERVICES:

• For example, forms and sick notes require payment All forms must be presented at the reception desk and paid for before the office visit.

• Transfer of records is not an insured service. There is a cost to send all materials via confidential secure mail to their new doctor. 

• Doctors do not take patient phone calls. Doctors cannot be expected to diagnose or treat problems over the phone, as this is an unsafe practice. In addition, phone calls are often disruptive to appointments. To be fair to all this clinic does not accept patient phone calls. Please come by in person. 

• We have urgent appointments for emergency situations available daily, but it is up to the office’s discretion if it is an emergency or not. Please be aware that our family physicians' book around 2-3 weeks ahead of time for appointments so that you can properly plan for prescription refills. 

TEST RESULTS:

• Please do not call for your test results. When you are sent for a test, ask your doctor if you need to come back to review results. Typically, you are expected to return if your symptoms remain or if you worsen, even if the doctor does not call you back doctors always call patients with significant results that need to follow up. If in doubt, please just come back to the office to discuss things in person. 

CONFIDENTIALITY:

• Expect the highest level of confidentiality from your doctor. You must provide a written, witnessed authorization in order to release your medical information to anyone) even a parent, a counsellor, or a spouse), unless you are with the person at the time of disclosure. 

TERMINATION OF DOCTOR-PATIENT RELATIONSHIP:

• Termination of the doctor-patient relationship can be done at any time and can be initiated by either party. If a patient feels that the relationship is not working out, they can seek a new doctor. 

• A doctor can equally decide if the relationship is not therapeutic, and if necessary, will notify the patient. The clinic has a zero tolerance policy regarding any abuse or aggression towards our staff.